Operational Support

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We operate via email-only support. No live chat. No phone. This keeps our response quality high and our team focused on resolving issues — not managing queues.

All Systems Operational

Firebase Functions · n8n Brain · Firestore · Stripe Payments

→ Status Page
General Support
Account issues, EA setup, billing questions, feature requests.
support@guerrillafare.com
Response: 1–2 business days
Technical Issues
EA connection failures, function errors, authentication problems, kill switch issues.
tech@guerrillafare.com
Response: Same day (Pro+)
Legal & Privacy
Data requests, GDPR/CCPA inquiries, legal correspondence, terms questions.
legal@adorbisllc.com
Response: 5 business days
Submit a Support Ticket

Fill out the form below and we'll get back to you via email. Include as much detail as possible — especially your Account ID and error messages.

Support ticket submissions are temporarily unavailable. Please email support@guerrillafare.com with your plan, issue category, subject, and a detailed description.

We respond via email only — no phone support. See our Privacy Policy.

Before You Write

These answer 80% of incoming questions.

My EA says "Authentication Failed" — what do I do?
Check that your Agent Auth Token in the EA inputs matches exactly what's shown in your dashboard. Tokens are case-sensitive. If the token was regenerated, update it in MetaEditor. Also ensure the n8n webhook URL (gf.adorbistech.com) is reachable from your MT5 machine.
The strategy is returning NO_TRADE — is something wrong?
NO_TRADE is a normal response. It means the AI analysed market conditions and determined no high-probability setup exists. This is expected during low-volatility periods, news blackouts, or outside your configured trading session hours.
How do I activate the Kill Switch immediately?
Log into your dashboard and click the red Kill Switch button. This sends a command to the n8n brain within seconds and sets a flag preventing new trade commands. Trades already submitted to your broker may still execute — contact your broker to cancel pending orders if needed.
I was charged but my plan didn't upgrade. Help?
Email billing@guerrillafare.com with your transaction ID (from Stripe email receipt). We'll manually verify and apply the correct plan within 4 hours on business days.
Can I get a refund?
We offer a 7-day refund on first-time purchases only. Email support@guerrillafare.com within 7 days of the charge with your transaction ID. See our Terms & Conditions for the full refund policy.